Shipping policy

                        AITCY

1. Processing Time

All orders are processed within 1–3 business days.
Orders are not shipped or delivered on weekends or holidays.

If we experience a high volume of orders, shipping may be delayed by a few days. In that case, you will receive a notification by email.

2. Shipping Rates & Delivery Times (USA)

We offer the following shipping options within the United States:

  • Standard Shipping (3–5 business days)

  • Expedited Shipping (2–3 business days)

  • Priority Shipping (1–2 business days)

Shipping rates are calculated at checkout based on your location and order weight.

3. Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number.
Please allow up to 24 hours for tracking information to update.

4. Incorrect Address

Customers are responsible for providing the correct shipping address.
AITCY is not responsible for packages delivered to incorrect or incomplete addresses entered by the customer.

If you made a mistake, contact us within 12 hours at:
support@aitcystore.com

5. Lost, Stolen, or Delayed Packages

AITCY is not responsible for:

  • Lost packages

  • Stolen packages

  • Carrier delays

  • Packages marked as “Delivered” by the carrier

If this happens:

  • Please contact the shipping carrier directly

  • Then email us and we will assist as much as possible

6. International Shipping (EU & Other Countries)

We are preparing to offer international shipping soon, including the European Union.
For international customers:

  • Import duties, VAT, and taxes are the buyer’s responsibility

  • Delivery times vary depending on the destination

  • Some items (especially perfumes) may face customs restrictions

A detailed international shipping update will be posted once available.

7. Damaged Packages

If your order arrives damaged:

  • Contact us within 48 hours

  • Include photos of the damage + your order number

  • We will replace the item or issue a refund depending on the case

8. Shipping Restrictions

Certain products, including perfumes, liquids, or flammable items, may have restrictions depending on:

  • Country of destination

  • Airline or carrier rules

  • Customs regulations

We will notify you if your order cannot be shipped due to restrictions.

9. Contact Us

For any shipping concerns or questions, email our support team:
support@aitcystore.com

We typically reply within 24–48 business hours.

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